Medicare Health Care Providers
Providers are encouraged to use Provider Access at www.provaccess.com or the IVR for information. If the information that they are seeking is not available on the website or IVR, they may call our Claims Department during the hours of 9:30 a.m. to 1:30 p.m. CST, Monday – Friday to speak to a customer service representative.
Claims Customer Service: 800-775-1000
CLAIM FILING INFORMATION
To expedite Medicare Supplement claim handling, billing guidelines established by CMS and communicated in MLN Matters® SE0909 dated April 28, 2009 must be strictly followed.
https://www.cms.gov/MLNMattersArticles/downloads/SE0909.pdf
https://www.cms.gov/ContractorLearningResources/downloads/JA0909.pdf
• Assured Life’s Medicare Supplement administrative office will not process Medicare payment estimates where Medicare has not made a final determination on the claim.
• Only the “official” Medicare remittance advice or HIPAA 835 ERA should be used for supplemental billing purposes when filing a claim – Medicare’s predetermination of benefits will not be accepted.
To verify benefits call our Medicare Supplement Customer Service at 877-223-3666. For questions on Claims call 877-223-4244.
